Commercial Lines Account Manager
Company: Dickerson Agency
Location: Kennesaw, GA
Employment Type: Full-Time
About You:
Are you detail-oriented and enjoy helping others? Are you comfortable engaging with people over the phone and using a computer throughout the day? If you thrive in a role that involves working with numbers, learning new things, and being part of a supportive team, this position may be the perfect fit for you. We’re looking for a Commercial Lines Account Manager who is not just a team player but also eager to contribute to solutions rather than problems.
About Us:
At Dickerson Agency, we are committed to building strong relationships with our clients, potential clients, community, and the companies we work with. As an independent insurance agency, we prioritize our clients’ needs over any single insurance company, offering personalized service and expert advice. We foster a collaborative and supportive work environment, where every team member plays a crucial role in our success.
Work Hours:
- Monday to Friday, 8:30 AM – 5:00 PM
- Occasional evenings or Saturdays may be required to support local and community events.
Key Responsibilities:
- Client Relations: Establish and maintain strong working relationships with clients, prospects, and the insurance companies we represent, using phone, email, and written correspondence.
- Team Support: Assist teammates with client and prospect follow-ups, ensuring that all tasks are completed promptly and efficiently.
- Coverage Inquiries: Research and resolve questions related to insurance coverage, providing accurate information and advice to clients.
- Client Communication: Respond promptly to client needs, whether by phone or electronically, ensuring a high level of customer satisfaction.
- File Management: Maintain and organize client files, processing routine correspondence between our agency and clients or insurance companies. This includes managing both paper records and digital files across various software platforms.
- Administrative Assistance: Support the office with additional duties as needed, contributing to the smooth operation of the agency.
Professional and Personal Skills:
- Proficiency in Microsoft Word, Excel, Outlook, and general computer use.
- Ability to type quickly and accurately.
- Excellent verbal and written communication skills.
- Highly organized, punctual, and structured in your work approach.
- Strong ethical standards, with a reputation for being patient, respectful, reliable, trustworthy, friendly, supportive, and kind.
Compensation and Benefits:
- Competitive Wages: Based on experience and qualifications.
- Performance Bonuses: Opportunities for bonuses based on individual and team performance.
- Additional Benefits: Comprehensive benefits package available.
Experience Requirements:
- A minimum of 3 years of experience in the insurance industry is required.
How to Apply:
If you are interested in joining our team, please email the following to matt@dickersonagency.com:
- Your Resume: Include three personal references and three professional references.
- Short Essay: Write a brief essay (less than one page) on one of the following topics:
- Describe the person you admire the most (present, past, living or deceased) and explain why.
- Describe an experience that has been the most valuable to you and explain why.